Black Gold Cookies
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Frequently Asked Questions

Q: How do I place an order?
A: I take custom orders via email or Facebook messenger.  Holiday cookies are sold on the website via flash sales and pre-orders.

Q: Do you deliver?
A: No.  Occasionally I will make exceptions but due to my schedule, I do not offer regular delivery.

Q: Why do you take so few orders?
A: I work full time and a single order of a dozen cookies can take 5-10 hours depending on complexity from start to finish.  I don't take many orders because I need balance between my work, personal, and cookie lives.  

Q: Do you offer refunds?
A:  No refunds will be given for cookies that have already been made and this includes holiday cookies.  Any cookies left 24 hours after your pickup time has lapsed will not receive a refund unless other arrangements have been made with me.

Q: How much are your cookies?
A: See the "Pricing and Ordering" tab

Q: How much notice do I need to give for custom cookies?
A:  I am unable to take any corporate, wedding, or personal order with less than 2 weeks notice.

Q: Can I order customs around holidays?
A: It depends on the holiday.  Contact me to verify availability.

Q: If I don't know what I want for my cookies but want to secure a spot, can I still order?
A: Yes however I require full payment upfront to secure your order.  

Q: Can you accommodate allergies?
A: I am a home kitchen and unable to accommodate special requests such as nut or gluten free.

Q: Can you ship cookies?
A: I do not ship.  Cookies must be picked up.


​Q: Why is the shop "password protected"?
A: I keep the shop in a protected mode until it is time for a sale to start to make it fair for everyone.



Black Gold Cookies, LLC
Black Gold Cookies operates under Texas Cottage Food Laws
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  • Home
  • Shop Cookies
  • Pricing
  • Policies
  • F.A.Q.
  • Cookie Class Info
  • About