Policies

PAYMENT POLICY
Black Gold Cookies requires upfront payment in full. Payment is accepted via Paypal or Venmo. Any invoices or payment requests must be paid within 48 hours of receipt. Your date is not secure until payment is received. Black Gold Cookies does not offer refunds however, extenuating circumstances will be taken into consideration.

ORDERING POLICY
All orders have a 2 dozen minimum. After 2 dozen, you may order whatever quantity of cookie you need (e.g. 27, 45, 62). I do not copy other cookie designer's work and I do not do character cookies. For pricing information, see "Pricing and Ordering" tab.

COOKIE PICKUPS POLICY
Cookies are to be picked up at the date and time customers say they will pick up cookies. Any cookies picked up via "porch pickup" means that the cookies are stored in a sealed cooler with ice packs on my covered porch to keep the cookies from getting too warm. Cookies that are not picked up in a timely manner are potentially being exposed to extreme weather (summer heat) so it is very important customers set a reminder on their calendars!

Every effort is made to store the cookies however, failure by the customer to pick up the cookies on their stated date and time automatically relieves Black Gold Cookies from any damage or theft to product. Cookies not picked up within a 24 hour time period are subject to potential forfeiture with no refund. Black Gold Cookies makes every effort to work with the client to ensure cookies are picked up in a timely manner.